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Cancellation and Refund Terms


CONSUMER RIGHTS - WITHDRAWAL - CANCELLATION RETURN CONDITIONS

GENERAL:

  1. If you place an order electronically through the website you are using, you are deemed to have accepted the pre-notification form and the distance sales contract offered to you.

  2. Buyers are subject to the provisions of the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) and other applicable laws in force regarding the sale and delivery of the product they purchased.

  3. Shipping costs, which are the shipping costs, will be paid by the buyers.

  4. Each product purchased is delivered to the person and/or organization at the address indicated by the buyer within the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.

  5. The purchased product must be delivered complete and in accordance with the specified qualifications in the order, along with documents such as a warranty certificate, user manual, if any.

  6. In case it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days from the date of learning of this situation. Within 14 days, the total price must be refunded to the Buyer.

IF THE PURCHASED PRODUCT PRICE IS NOT PAID:

  1. If the buyer does not pay the purchase price of the product or cancels it in the bank records, the seller's obligation to deliver the product ends.

SHOPPING MADE WITH UNAUTHORIZED USE OF CREDIT CARD:

  1. If it is determined that the credit card used by the buyer for payment has been unlawfully used by unauthorized persons after the product is delivered, and if the sale price of the product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product to the SELLER within 3 days at the expense of the BUYER.

IF THE PRODUCT CANNOT BE DELIVERED WITH UNFORESEEN REASONS:

  1. If force majeure situations occur, which the Seller cannot foresee and the product cannot be delivered within the specified period, the situation is notified to the Buyer. The Buyer may request the cancellation of the order, replacement of the product with a similar one, or postponement of the delivery until the obstacle is removed.

BUYER'S OBLIGATION TO INSPECT THE PRODUCT:

  1. Before accepting the goods/service subject to the contract, the Buyer will inspect; damaged, broken, torn packaging, etc. will not receive damaged and defective goods/services from the cargo company. The received goods/service will be deemed undamaged and sound.

RIGHT OF WITHDRAWAL:

  1. The BUYER acknowledges and declares that he/she cannot use this right after making the payment for the order placed through the website.

NOTIFICATION OF SELLER'S RIGHT OF WITHDRAWAL:

COMPANY/TRADE NAME: RİSAY GIDA TEKNOLOJİ LOJİSTİK VE TEKSTİL SAN. TİC. LTD. ŞTİ ADDRESS: Tepeköy Mah. Özbek Sok. No:34/2 B İzmit/KOCAELİ E-MAIL: info@fishake.com TEL: +90 262 322 72 41

TERMINATION AND LEGAL CONSEQUENCES:

If the BUYER defaults in case of payment transactions made with a credit card, he/she accepts, declares, and undertakes that he/she will pay interest within the framework of the credit card agreement between him/her and the cardholder bank, and will be liable to the bank. In this case, the relevant bank may apply to legal remedies; may request expenses and attorney's fees from the BUYER, and in any case, if the BUYER defaults on the debt, the BUYER agrees to pay the damages incurred by the SELLER due to the delayed performance of the debt.

PAYMENT AND DELIVERY:

You can use your credit cards on our website for single online payment or online installment opportunities of all kinds of credit cards. In your online payments, the amount will be debited from your credit card at the end of your order.