Privacy and Security Policy

Privacy and Security Policy

All services provided on our store are owned by "RİSAY GIDA TEKNOLOJİ LOJİSTİK VE TEKSTİL SAN. TİC. LTD. ŞTİ" registered at Tepeköy Mah. Özbek Sok. No:34/2 B İzmit/KOCAELİ.

Our company may collect personal data for various purposes. Below, it is explained how and in what manner personal data is collected, and how these data are protected.

Certain personal information (such as name, surname, company information, telephone, address, or e-mail addresses) about members may be collected by our store through various forms and surveys on our store, as required by the nature of the business.

Our company may send campaign information, information about new products, and promotional offers to its customers and members from time to time. Our members can make choices regarding whether to receive such information when signing up, and can later change this choice through the account information section or by using the link provided in the informational messages.

Personal information transmitted to our company via electronic means during the approval process via our store or via e-mail will not be disclosed to third parties outside the purposes and scope specified in the "User Agreement."

To identify system-related issues and quickly resolve any problems or disputes that may arise regarding the provided service, our company records the IP address of the users and uses it for these purposes. IP addresses can also be used to identify users in a general sense and to gather comprehensive demographic information.

Our company may use the requested information for direct marketing purposes by itself or in cooperation with third parties outside the purposes and scope specified in the "User Agreement." Personal information may also be used to contact users when necessary. Information requested by our company or provided by users, or information related to transactions made through our store, may be used by our company and third parties in cooperation with us for various statistical evaluations, database creation, and market research purposes outside the purposes and scope specified in the "User Agreement."

Our company is committed to keeping confidential information strictly private and confidential, treating it as a duty of confidentiality, taking all necessary measures to prevent the disclosure, unauthorized use, or disclosure to any third party, and exercising the necessary care to ensure the confidentiality and continuity of confidentiality and to prevent the entry of all or any part of the confidential information into the public domain or its unauthorized use by third parties.

The relevant person has given explicit consent to the use of their personal data within the terms and conditions specified above. The rights of the relevant individual regarding their personal data are as follows: learning whether personal data has been processed, requesting information if personal data has been processed, learning the purpose of processing personal data, and whether personal data are used appropriately, knowing the third parties to whom personal data are transferred domestically or abroad, requesting the correction of personal data if it is incomplete or incorrectly processed, requesting the deletion or destruction of personal data, requesting the notification of third parties to whom personal data are transferred, objecting to the emergence of a result against the person by analyzing personal data exclusively through automated systems, demanding compensation if personal data is processed unlawfully, and appealing against the result of processing personal data by automatic systems.

CREDIT CARD SECURITY

Our company prioritizes the security of credit card holders who shop from our e-commerce sites. Your credit card information is never stored in our system.

There are two things to pay attention to in order to understand that you are on a secure site when entering the transaction process. One of them is a key or lock icon at the bottom of your browser. This indicates that you are on a secure internet page, and all your information is encrypted for protection. This information is only used in accordance with your instructions during the transaction process. Information related to the credit card used during shopping is encrypted with 128-bit SSL (Secure Sockets Layer) protocol and sent to the relevant bank for questioning. If the availability of the card is confirmed, the shopping process continues. Since no information regarding the card can be viewed by us and it is not recorded, the possibility of third parties obtaining this information is prevented under any circumstances.

The reliability of the payment/invoice/delivery address information for online orders with a credit card is checked by our company against Credit Card Fraud. Therefore, in order for the orders of customers who shop from our e-commerce sites for the first time to proceed to the supply and delivery stage, it is necessary to confirm the accuracy of financial and address/telephone information. If necessary, the credit card holder is contacted or contacted with the relevant bank for the verification of this information.

Only you can access and change all the information you provide while becoming a member. If you securely protect your login information, it is not possible for others to access and change information about you. For this purpose, the membership transactions are carried out within a 128-bit SSL security area. This system is an encryption standard that is impossible to break.

Internet shopping sites with helpline or customer service and clear address and telephone information are more preferred today. In this way, you can get detailed information about all the issues you are concerned about, and you can obtain more reliable information about

 the reliability of the company providing online shopping service. Note: We recommend paying attention to the presence of the company's address and phone number on the internet shopping sites. If you are going to shop, note all the phone/address information of the store where you bought the product before making the purchase. If you are not confident, call before shopping to confirm. All online shopping sites owned by our company have all the information about our company and the company's location.

MAIL ORDER CREDIT CARD INFORMATION SECURITY

The identity and credit card information you send to us via mail-order will be stored by our company in accordance with the principle of confidentiality. These data are held for a period of 60 days against possible objections from the bank regarding the withdrawal of money from the credit card and then destroyed. If any amount is deducted from your card other than the approved mail-order form for the products you ordered, you can naturally object to the bank and prevent the payment of this amount, so there is no risk.

THIRD-PARTY WEBSITES AND APPLICATIONS

Our store may link to other sites within the website. Our company does not bear any responsibility for the privacy practices and contents of the sites accessed through these links. Advertisements published on our site are distributed to our users through our advertising partners. The Privacy Policy Principles in this contract are only valid for the use of our Store and do not cover third-party websites.

EXCEPTIONAL CASES

In limited cases specified below, our company may disclose user information to third parties outside the provisions of this "Privacy Policy." These cases are limited as follows:

Compliance with the obligations imposed by laws, Decree-Laws, Regulations, etc., issued by the competent legal authorities and in force;

To fulfill the obligations stipulated in the "Membership Agreement" and other contracts concluded by our Store and to implement them;

In cases where information about users is requested within the scope of an investigation or investigation carried out by the competent administrative and judicial authorities in accordance with the procedures;

When it is necessary to provide information to protect the rights or security of users.

EMAIL SECURITY

In the e-mails you send to our Customer Service regarding any of your orders, never write your credit card number or passwords. The information in e-mails can be viewed by third parties. Our company cannot guarantee the security of the information transmitted via e-mails under any circumstances.

BROWSER COOKIES

Our company may obtain information about users visiting our store and using the website using a technical communication file (Cookie). These mentioned technical communication files are small text files sent by a website to the user's browser, which are stored in the main memory to facilitate the use of the internet.

Technical communication files help the website to store information about the status and preferences of the website users, and to dynamically generate advertisements and content designed specifically for users. Technical communication files are not designed to collect data or any personal information from your e-mail. Most browsers are initially designed to accept technical communication files. However, users can change their settings to prevent technical communication files from being sent or to receive a warning when a technical communication file is sent.

Our company may change the provisions of this "Privacy Policy" at any time by publishing them on the site or by sending an e-mail to users or by posting them on the site. If the Privacy Policy provisions are changed, they become effective on the date of publication.

For any questions and suggestions regarding our privacy policy, you can send an e-mail to info@fishake.com. You can reach us at the following contact information for our company.

Company Name: RİSAY GIDA TEKNOLOJİ LOJİSTİK VE TEKSTİL SAN. TİC. LTD. ŞTİ

Address: Tepeköy Mah. Özbek Sok. No:34/2 B İzmit/KOCAELİ

E-mail: info@fishake.com

Tel: +90 262 322 72 41